Unaccompanied Minor Travel on Azul
Learn how our service works and everything you need for a safe trip (rules, documents, how to purchase, and recommendations).
Have you heard about our unaccompanied minor service?
It's an option to ensure that the minor is supervised and accompanied by an Azul professional before, during, and after the flight.
Before boarding, for example, one of our Crew Members receives the child or teenager at the check-in counter to safely escort them to the aircraft. Additionally, we provide the minor with a kit containing all the documents they brought for unaccompanied boarding, already checked and cleared.
During the flight, one of our Crew Members is also responsible for accompanying them.
Generally, minors are seated in the front rows, to be even closer to our crew.
Finally, upon disembarkation, a Crew Member accompanies them to the guardian indicated by the person who requested the service.
This service can be mandatory or optional, due to the special attention from our crew, and it has a fee. These details may vary depending on the travel destination, as shown below.
Check fees:
Fee for acquiring Azul's unaccompanied minor service: R$ 250.00*
In Brazil, the service is mandatory for minors between 8 and 15 years and 11 months and optional for minors between 16 and 17 years and 11 months. In South America, the service is optional for minors between 12 and 17 years and 11 months.
*The service fee is contracted per traveler. This means that if more than one minor is on the same flight and the service is mandatory for the age group, it must be contracted individually for each one. Additionally, it is important to know that the fee is charged per flight.
Remember: on flights within Brazil, the minimum age for minors to travel unaccompanied is 8 years. For flights outside Brazil, the minimum age is 12 years. Learn more about this and other rules:
The rules may change depending on the destination or age of the minor:
- Can minors of any age travel unaccompanied? On flights within Brazil, we do not transport children up to 7 years old unaccompanied by a legal guardian. On flights outside Brazil, this limit is up to 11 years old;
- What is the age considered for unaccompanied minors? On flights within Brazil, children and teenagers from 8 to 17 years old are considered. On flights outside Brazil, minors from 12 to 17 years old are considered;
- Can the minor travel unaccompanied on any flight? Only on direct flights operated by Azul (whether in Brazil or abroad) and not part of Azul Conecta routes. For connections, only teenagers from 16 to 17 years old who do not use the unaccompanied minor service are allowed to travel unaccompanied;
- Is the unaccompanied minor service mandatory? It depends on the destination or age of the minor. On flights within Brazil, the service is mandatory for minors from 8 to 15 years old. For destinations outside Brazil, it is optional for minors from 12 to 17 years old. Remember: teenagers from 16 to 17 years old who optionally contracted the service can only board direct flights;
- What happens if the service is mandatory and not contracted? In these cases, the minor can only board accompanied by a legal guardian on the same flight or without contracting the service.
Attention: services you add to your trip on Azul can help you level up in our loyalty program. This way, you gain more benefits. Access the updated Azul Fidelidade regulations for more information.
Check the necessary documents for the unaccompanied minor's boarding
The list may vary depending on the destination or age of the minor. Check it out:
For flights within Brazil and South America:
- ID or passport (recent, original, or certified copy, valid and in good condition);
- Authorization from both legal guardians (check the valid types of authorizations below);
- Completed unaccompanied minor form, available here.
For flights to the United States and Europe:
- ID (recent, original, valid, and in good condition);
- Authorization from both legal guardians (check the valid types of authorizations below);
- Completed unaccompanied minor form, available here;
- Issued and valid visa;
- Passport (original and valid);
- Return ticket (in case of a tourist visa);
- Vaccination certificate (when required for the destination, learn more about travel documentation here);
- More than one passport (in case of dual citizenship or requirement for the destination country).
And what should you do to secure the minor's ticket?
It's simple! You can do everything through Azul's app, just follow the step-by-step guide:
Step 2
Search for tickets to the desired destination and, when entering the traveler's details, include the minor's information, including the date of birth.
Step 3
If desired or mandatory for the destination, select our Unaccompanied Minor service, read the instructions to follow, complete the reservation, and you're done!
If you prefer, you can also secure the ticket here on our website. Then, you can check the travel information in your Reservations.
Attention: before purchasing the ticket, check the rules and documentation for unaccompanied minor travel. Also, verify if Azul's accompaniment service is mandatory or optional for the destination.
And on the day of the flight? Follow our recommendations for a good experience!
Is everything in order with the documentation?
Before heading to the airport, make sure you have all the necessary documentation and keep it in a place that is easily accessible. This way, at check-in, our Crew can check the documents more quickly.
Avoid delays for check-in
Arrive early at the airport to check-in at our service counter. Depending on the time and demand of the flight, there may be queues.
Follow the boarding
If you are the minor's legal guardian, we recommend staying at the airport until the aircraft takes off. This way, in case of unforeseen events (such as delay or flight cancellation), you can provide the necessary support.
Count on the Ônibus Azul!
We provide transportation for unaccompanied minors from 16 years old and their legal guardians who want to accompany or pick them up at the airport. Learn more about the Ônibus Azul here.
You can also travel with the minor!
In these cases, it is important to pay attention to the necessary documentation, as it may vary depending on the destination and the degree of kinship with the child or teenager, as shown below.
For example, if you are a relative of the minor (different from parents) and intend to accompany them on flights within Brazil, it is necessary to present the birth certificate (original or copy). This way, it will be possible to prove the degree of kinship. And if the minor is 12 years old or older, it will also be necessary to present the ID, in addition to the certificate.
For flights outside Brazil, it is necessary to present:
- For minors accompanied by both parents: travel authorization is not required;
- For minors accompanied by one parent: authorization from the parent who is not boarding (Consular, Judicial, or Notary - similarity or authenticity);
- For minors accompanied by a relative, a third adult, or an emancipated minor: authorization from both parents or guardians (Consular, Judicial, or Notary - similarity or authenticity).
For more information about traveling with an accompanied minor, access our online chat here. And, if your trip is to accompany a child or baby, check this page.
Frequently Asked Questions
Our service that allows minors to travel under the supervision of our crew is only available on flights operated by Azul.
Additionally, it is not possible to purchase a ticket on our website or app for unaccompanied minors on flights with our partners.
In these cases, Azul handles the situation according to the circumstances presented.
This can occur in youth team trips, tourism excursions, or schools, or even when traveling with family members.
Yes, parents or guardians must inform the airline about the situation and ensure that all necessary documents for the minor's boarding are correct, according to Azul's policies for unaccompanied minors.
Azul offers an accompaniment service for unaccompanied minors, ensuring their safety and well-being during the flight. It is important to contact the airline in advance to understand all the requirements and procedures necessary for the unaccompanied minor service.
Learn more about our unaccompanied minor travel service here.
Yes. In these cases, authorization from the legal guardians is required.
In these cases, even with permission to travel unaccompanied, one minor cannot be responsible for another, regardless of their ages.
Only people aged 18 or older can be responsible for minors.
One way to ensure these minors are supervised and closely accompanied by professionals during the flight is with our unaccompanied minor travel service, learn more here.
In this case, it is necessary to present the same documentation for unaccompanied minor travel, including authorization from the legal guardians. After all, this authorization will be valid as proof at the connection flight entry and at the return flight boarding.
Review the complete documentation for unaccompanied minor travel here.
In these cases, the following documents are accepted as the minor's identification:
- Valid passport;
- CIE (Foreigner Identification Card);
- RNE (National Foreigner Registration);
- Identity card from the country of origin (when the minor is a citizen of MERCOSUR countries);
- Diplomatic or consular identity.
Additionally, for authorization from both legal guardians, it is not necessary to exchange this document at the Juvenile Court. The authorization can be made through the Brazilian Consulate in the minor's country of origin. And for flights within Brazil, a guardian in the country can issue the judicial authorization.
In case of theft, robbery, or loss, you must file a police report for the document (except for the birth certificate, if required for the trip).
The validity of the report must be defined in the document itself. If not, it will be valid for 30 days from the date of issuance.
Now, if the electronic travel authorization (AEV) is lost during the journey, the unaccompanied minor can request an electronic copy from the guardians. It can be sent through any communication tool, such as email and WhatsApp, and it will be necessary to use the QR code or verification code to validate it
If the validity is not already stated in the authorization, we consider it valid for up to two years from the date of issuance (according to Resolution Nº 295 de 13/09/2019, which revoked Art. 83, Section III "Authorization to Travel").
To be accepted, in addition to public faith and validity throughout the Brazilian territory, these documents must have a photo that allows the passenger's identification.
Examples of some electronic identification documents that can be accepted are:
- National Identification Document (DNI);
- Electronic National Driver's License (CNH-e);
- e-Título.
On domestic flights, student IDs (such as UMES or UBES) are not accepted for the minor's boarding.
Yes. In these cases, it is also necessary to present the Residence Certificate, which must be issued by the Brazilian consular office for at least two years.
Terms and conditions
PURCHASES IN REAIS: Purchases made through Azul's website and mobile app (via smartphones and tablets) are exempt from the issuance fee. The issuance fee is charged for purchases made at counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$170.00 (one hundred and seventy reais) for purchases with a total value of up to R$1,500.00 or 10% of the fare when it exceeds R$1,500.00. On international flights, the issuance fee is 7% of the fare paid. Call center (+55 11 4003-1118): The charge starts at R$170.00 (one hundred and seventy reais) per passenger and per leg on domestic flights, and starts at R$350.00 (three hundred and fifty reais) reais) per passenger and per leg on international flights. Fares with flexible rules (booking in Class Y): Will be made available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare value. No issuance fee will be charged.
PURCHASES WITH POINTS and POINTS + MONEY: For reservations issued with points or points + money through the Azul Fidelity customer service channel (+55 11 4003-1141), physical stores or at airports, the Redemption Fee starts at R$170.00 (one hundred and seventy reais) per passenger for domestic flights and starts at R$350.00 (three hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + money on the Azul website (logged into Azul Fidelity) and mobile app (via “smartphones” and “tablets”), for domestic flights the Redemption Fee starts at R$49.90 (forty-nine reais and ninety cents) per passenger and per leg, with Redemption Fee exemption for flights with dates greater than or equal to 90 days in advance, and for international flights the Redemption Fee starts at R$169.90 (one hundred and sixty-nine reais and ninety cents) per passenger and per leg, with Redemption Fee exemption for flights with dates greater than or equal to 120 days in advance. Azul Linhas Aéreas informs that it only sells airline tickets through the official channels mentioned. False messages have been improperly sent via email by unauthorized persons. We inform you that we do not send emails to grant airline tickets upon presentation of a numbered coupon at the company's ticket offices and ask customers to disregard any emails with such content.
In compliance with Law No. 12,741/2012, we inform the tax percentages, PIS – 0.65%, COFINS – 3.00%, CPS – 1.00%
All selection processes are conducted by the RH department of Azul Linhas Aéreas.
Still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1118Capitals and metropolitan regions
- 0800 887 1118Other locations
About TudoAzul
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$ 150,00 (one hundred and fifty reais) for purchases with a total value of up to R$ 1.500,00 (one thousand and five hundred) or 10% of the fare when it exceeds R$ 1.500,00 (one thousand and five hundred). On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R$ 150.00 (one hundred and fifty) per passenger and one way on domestic flights, and from R$ 250,00 (two hundred and fifty reais) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R$ 150,00 (one hundred and fifty reais) per passenger for domestic flights and from R $ 250.00 (two hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R$ 33,90 (thirty-nine reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R$ 129,00 (one hundred twenty-nine reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1141Capitals and metropolitan areas
- 0800 880 1141Other locations
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R $ 50.00 for purchases with a total value of up to R $ 500.00 or 10% of the fare when it exceeds R $ 500, 00. On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R $ 60.00 (sixty reais) per passenger and one way on domestic flights, and from R $ 160.00 (one hundred and sixty reais) ) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R $ 24.90 (twenty-four reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R $ 100.00 (one hundred reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1181Capitals and metropolitan areas
Locate Units
Terms and conditions
In compliance with Law No. 12,741 / 2012, we inform the tax percentages applied on the amount to be paid for the cargo transportation service by Azul Cargo Express: PIS: 1.65%, COFINS: 7.60%, CPS: 1.00% and ICMS: (amount constant in the knowledge of air transport).
For more information, contact Azul Cargo Express Customer Service at +55 (11) 4003-8399.
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 8399Capitals and metropolitan areas