Azul App
Everything you need to organize trips on your cell phone.
Select an item and discover its features
Find your booking and check in
With just a few taps, you can confirm your flight and organize all the details before arriving at the airport.
Go to “Check-in” and fill in the fields with the booking code and origin.
Validate your documents
Choose your seat and add baggage if necessary.
All done, your boarding pass will be generated! Now, you can access it whenever you want, even offline.
▪ For domestic flights and flights to/from South America, you can check in from 72 hours to 1 hour before departure time.
▪ For flights to/from Europe, you can check in from 72 hours to 1 hour and 30 minutes before departure time.
▪ For flights to/from the United States, you can check in from 24 hours to 1 hour and 30 minutes before departure time.
▪ If you have baggage to check in, you must drop it at the airport counter within the check-in period.
Paperless boarding
After checking in via the app, you will have access to your boarding pass, with the QR Code and all your travel information.
When boarding, simply show it directly from your cell phone screen and travel without any worries.
Access, buy, travel
Now, it is even easier to plan your dream trip! With the app downloaded to your cell phone, you have access to all the sales and you can book your flights anytime, anywhere. Just choose your destination and the best payment method.
Booking in Reais
or points
Payment in up to 10
installments,
interest-free
10% OFF with the
Azul Itaú Card
Frozen fare:
book and pay
close to your trip
Need to change your flight time?
See how easy it is with our application:
01.
Access the “Menu” and tap on “Change flight time”.
02.
Fill in the fields with your booking code and origin.
03.
Choose your new flight.
You may change or cancel a direct flight on the Azul app here. Learn the steps:
01.
Have your booking data (such as code and origin) with you.
02.
Select “Find Booking” or “Cards” and enter the data.
03.
In “Flights,” select “change flight” or “cancel flight” and follow the guidelines.
Attention: in some cases, you can only change or cancel a flight via Customer service. Learn more:
- If the change is only for some of the passengers in the booking;
- If the new flight is to take off in less than 2h before the moment of request.
Do you need more Information? Clarify your doubts with Céu/Sky, Azul’s Virtual Assistant.
Voucher
Have you received a voucher and have not used it yet?
In the Azul App, you can:
Check or redeem your vouchers
Link a new voucher to your Azul Fidelidade account*
Learn more about the rules of use
*If you received a voucher at the airport, link this voucher through the app. Go to Menu, then My Vouchers. Finally, select Add Voucher and fill in your details.
Azul Bus
Azul Bus
Your favorite loyalty program
even closer
Our app is fully integrated with Azul's loyalty program. There, you can check your balance and statement of points, request flight points, access your virtual Azul Fidelidade card, and much more!
If you are not yet an Azul member, check out the benefits that are waiting for you:
Domestic and international flights with Azul and Azul's partner companies around the world
Complete packages with hotels, car rentals, tours, and much more at Azul Viagens
Exclusive sales and special discounts from partners
Free baggage on flights to South America, Europe, and the United States*
Courtesy ticket to board with
a travel companion*
Access to the Azul Lounge
at the Viracopos airport*
Priority check-in and boarding after people prioritized by law*
Flight time change and free seat selection on domestic flights*
*See conditions.
Terms and conditions
PURCHASES IN REAIS: Purchases made through Azul's website and mobile app (via smartphones and tablets) are exempt from the issuance fee. The issuance fee is charged for purchases made at counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$170.00 (one hundred and seventy reais) for purchases with a total value of up to R$1,500.00 or 10% of the fare when it exceeds R$1,500.00. On international flights, the issuance fee is 7% of the fare paid. Call center (+55 11 4003-1118): The charge starts at R$170.00 (one hundred and seventy reais) per passenger and per leg on domestic flights, and starts at R$350.00 (three hundred and fifty reais) reais) per passenger and per leg on international flights. Fares with flexible rules (booking in Class Y): Will be made available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare value. No issuance fee will be charged.
PURCHASES WITH POINTS and POINTS + MONEY: For reservations issued with points or points + money through the Azul Fidelity customer service channel (+55 11 4003-1141), physical stores or at airports, the Redemption Fee starts at R$170.00 (one hundred and seventy reais) per passenger for domestic flights and starts at R$350.00 (three hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + money on the Azul website (logged into Azul Fidelity) and mobile app (via “smartphones” and “tablets”), for domestic flights the Redemption Fee starts at R$49.90 (forty-nine reais and ninety cents) per passenger and per leg, with Redemption Fee exemption for flights with dates greater than or equal to 90 days in advance, and for international flights the Redemption Fee starts at R$169.90 (one hundred and sixty-nine reais and ninety cents) per passenger and per leg, with Redemption Fee exemption for flights with dates greater than or equal to 120 days in advance. Azul Linhas Aéreas informs that it only sells airline tickets through the official channels mentioned. False messages have been improperly sent via email by unauthorized persons. We inform you that we do not send emails to grant airline tickets upon presentation of a numbered coupon at the company's ticket offices and ask customers to disregard any emails with such content.
In compliance with Law No. 12,741/2012, we inform the tax percentages, PIS – 0.65%, COFINS – 3.00%, CPS – 1.00%
All selection processes are conducted by the RH department of Azul Linhas Aéreas.
Still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- +55 11 4003 3255Call us
- 1 888 587 2985Toll free
- contactus@voeazul.com.brFor Curaçao customers only
About TudoAzul
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$ 150,00 (one hundred and fifty reais) for purchases with a total value of up to R$ 1.500,00 (one thousand and five hundred) or 10% of the fare when it exceeds R$ 1.500,00 (one thousand and five hundred). On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R$ 150.00 (one hundred and fifty) per passenger and one way on domestic flights, and from R$ 250,00 (two hundred and fifty reais) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R$ 150,00 (one hundred and fifty reais) per passenger for domestic flights and from R $ 250.00 (two hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R$ 33,90 (thirty-nine reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R$ 129,00 (one hundred twenty-nine reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- +55 11 4003 3255Call us
- 1 888 587 2985Toll free
- contactus@voeazul.com.brFor Curaçao customers only
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R $ 50.00 for purchases with a total value of up to R $ 500.00 or 10% of the fare when it exceeds R $ 500, 00. On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R $ 60.00 (sixty reais) per passenger and one way on domestic flights, and from R $ 160.00 (one hundred and sixty reais) ) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R $ 24.90 (twenty-four reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R $ 100.00 (one hundred reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- +55 11 4003 3255Call us
- 1 888 587 2985Toll free
- contactus@voeazul.com.brFor Curaçao customers only
Locate Units
Terms and conditions
In compliance with Law No. 12,741 / 2012, we inform the tax percentages applied on the amount to be paid for the cargo transportation service by Azul Cargo Express: PIS: 1.65%, COFINS: 7.60%, CPS: 1.00% and ICMS: (amount constant in the knowledge of air transport).
For more information, contact Azul Cargo Express Customer Service at +55 (11) 4003-8399.
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- +55 11 4003 3255Call us
- 1 888 587 2985Toll free
- contactus@voeazul.com.brFor Curaçao customers only