- For Your Trip
- Azul Experience
- About Azul
Review the latest events and other updates that may impact your travel plans.
Each state or country may require varying levels of documentation, testing, and potential verification of test results. For detailed information regarding each destination option, please check it below.
Portugal - flights from/to Brazil remain suspended
Updated: February 27, 2021
From January 29 to March 16, as determine by the Portuguese Government (Despacho n.º 2207-A/2021, February 26, 2021), flights from/to Brazil remain suspended.
Permitted flights:
• Cargo flights
• Humanitarian and repatriation
- Of national citizens and their family members permanent residents
- EU citizens, nationals of countries associated to Schengen area and their families and
- Third countries nationals with legal residence in an EU country
Passengers travelling under these conditions must:
• National citizens and permanent residents
• Provide the negative COVID19 test result, performed within the last 72h before boarding, or the boarding and entry to Portugal may be denied and
• Complete a 14-day quarantine upon arrival.
Nationals of the EU, nationals of countries associated to Schengen area and their families and third countries nationals with legal residence in an EU country
• Provide the negative COVID19 test result, performed within the last 72h before boarding, or the boarding may be denied and
• Upon arrival at a Portuguese airport, must wait for the connecting flight in a designated location inside the airport.
Oficial infos here.
Azul customers with confirmed bookings on travel affected in that period (01/29 to 03/16/2021) may:
• Change at no cost (no fees, no tariff differences).
• Request that the amount paid be kept as a credit, which will be processed free of charge, being valid for a period of 18 months from the date of request, for future purchases.
• Request a refund of the fare, which will be processed in full and carried out within 12 months from the date of the canceled flight
Azul advises customers with confirmed reservations during this period to check their flight status on the website or app before heading to the airport.
In case of doubt, Contact Us.
United States of America
Beginning January 26, the CDC will require all travellers flying to or transiting through the U.S. from international destinations, including U.S. citizens, needs to provide:
• Proof of a negative COVID-19 Test and complete the Passenger Disclosure and Attestation to the United States of America.
or
• If you tested positive and have recovered: proof of the COVID-19 POSITIVE test (within 90 days), a certificate issued by a health professional and complete the “Passenger Disclosure and Attestation to the United States of America”.
The proof of COVID-19 test must:
• Be a viral test molecular (such as: RT-PCR, NAAT, LAMP) or antigen test with a “negative” or “COVID-19 not detected” result. Serological tests / exams that identify immunoglobulins such as IgM and IgG are not accepted;
• Be taken within the 3 calendar days prior to departure
• Print and complete the Passenger Disclosure and Attestation to the United States of America, available here.
In case of proof of the COVID-19 POSITIVE test (within 90 days), must include:
• Proof of a positive test result issued at most 90 days before departure
• A letter from a licensed health care provider or public health official clearing them for travel
- The certificate must be made on letterhead containing the name, address and telephone number of the health agent or hospital;
- The positive test must have been collected in the last 90 days prior to departure;
- The informations of the person certified as positive (name and date of birth) in the report must be identical to the travel document (passport) presented by the traveler.
• Print and complete the Passenger Disclosure and Attestation to the United States of America, available here.
Travelers must download, print and complete the “Passenger Disclosure and Attestation to the United States of America” and show written proof of their negative laboratory test result or documentation of recovery before boarding. This requirement does not apply to children under 2 or those traveling entirely within the United States.
Important: Passengers who do not meet these requirements won't be allowed to board at the origin airport.
Brazil
Before your trip to Brazil, please be aware that in order to check-in and board your flight, the Brazillian government requires all passengers to provide proof of a negative Covid-19 RT-PCR test result and complete a traveller’s health declaration form (DSV).
The RT-PCR test must be taken no more than 72 hours before your departure. A Covid-19 test is not required for any child under the age of 2 or children under 12 years old travelling with an adult.
To complete Traveller’s Health Declaration (DSV), please visit https://formulario.anvisa.gov.br/?lang=en
An eletronic approval email of DSV will need to be presented before boarding and upon arrival in Brazil.
It is very close to your flight so you can only buy baggage directly at the airport.
You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.
Pontos TudoAzul | R$1 = 1pts |
Cancellation and change Fee | From USD 80,00 |
No-show Fee | USD 120,00 |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
TudoAzul Points | R$1 = 1pts |
Change and cancellations fee | From R$ 250,00 |
No show fee (no-show) | R$ 350,00 |
Flight Anticipation | |
Live TV SKY*, Snacks and drinks *Embraer. | |
Seat Assignment | |
Luggage allowance 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
TudoAzul Points | R$1 = 1pts |
Change and cancellation fee | From US$ 80,00 |
Non-comparison rate (no-show) | US$ 120,00 |
Flight Anticipation | |
Live TV SKY*, Snacks and drinks*Embraer. | |
Seat Assignment | |
Luggage allowance 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Change and cancellation fee | a partir de US$ 80,00 |
Non-comparison rate (no-show) | US$120,00 |
Ineligible for accumulation of points |
TudoAzul Points | R$1 = 1pts |
Flight Anticipation | R$100,00 App/ R$130,00 Airport |
Live TV SKY*, Snacks and drinks *Embraer. | |
Seat Assignment | from R$ 20,00 |
Change and cancellation fee | From R$ 250,00 |
Fare No-Show (no-show) | R$ 350,00 |
1st bag up to 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
TudoAzul Points | R$1 = 1pts |
Change and cancellations fee | From R$ 250,00 |
No show fee (no-show) | R$ 350,00 |
Flight Anticipation | |
Live TV SKY*, Snacks and drinks *Embraer. | |
Seat Assignment | |
Luggage allowance 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Pontos TudoAzul | R$1.00 = until 3pts |
Seat Assignment | |
Cancellation and change Fee | USD / EUR 200 |
No-show Fee | USD / EUR 300 |
Luggage allowance 23kg | USD / EUR 300 100 / airport |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Pontos TudoAzul | R$1.00 = until 3pts |
Seat Assignment | |
Cancellation and change Fee | USD / EUR 175 |
No-show Fee | USD / EUR 300 |
Luggage allowance 23kg | USD / EUR 50 100 / airport |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Pontos TudoAzul | R$1.00 = until 3pts |
Seat Assignment | |
Cancellation and change Fee | USD / EUR 150 |
No-show Fee | USD / EUR 300 |
Luggage allowance 23kg | USD / EUR 300 100 / airport |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Attention: Your reservation has changed!
Please be informed that the purchase of luggage is not available on Azul channels. To add luggage, look for the partner airline operating the flight.
Please be informed that the seat reservation for the flight operated by the partner company is not available.