If you or the person for whom you are purchasing the ticket is ill or needs special assistance at the airport or in the aircraft, please inform Azul at the time of purchase. Simply select this option in the "Special Services" section and provide the requested information.
By selecting this option, there will always be a trained Azul employee available to help with whatever is needed.
- This option is available when purchasing tickets online, at the Azul Center or at the airport.
If you would like to request any special assistance such as:
Elderly customer assistance, animal at the service of the disabled, medically sick customer assistance, assistance for the visually impaired, assurance for the hearing impaired, wheelchair assistance, seating accommodation, stowage of an assistive device or others call us at:
1 (888) 587-3255 or send us an e-mail at firstname.lastname@example.org
Note: Customers who need to travel during a postoperative period must submit a medical authorization (MEDIF) to Azul for analysis. After the MEDIF has been analyzed and authorized, it must be presented at check-in.
The MEDIF form is available for download on the information section of this website. Ask your doctor to complete the form correctly.
The mentioned form is available on the following link and requires to be signed by
the passenger's personal doctors and sent to Azul by email or fax at least 72 hours before the flight.
You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.
It is very close to your flight so you can only buy baggage directly at the airport.