When purchasing a ticket, you can request boarding and deplaning assistance by selecting this service in the "Special Services" section. This option is located just under the personal information.
Once this has been done, relax: the Azul team will be ready to help you whenever necessary.
This option is available when purchasing tickets online, at the Azul Center or at the airport.
No problem, you can include more pounds at the airport during check-in. But attention, if the weight of checked baggage exceeds 23kg will be charged the excess of luggage.