For passengers who need to get around in a wheelchair, Azul has a differentiated service to guarantee any necessary assistance. You can request this service the moment you make your purchase on our sales channels, through the Call Center (11) 4003-1118 or during your check-in.
The dispatch of the wheelchair is free of charge.
Please note the following information as we have some restrictions:
Important: Azul does not carry batteries with corrosive liquids on its aircraft. The transportation of gel-based batteries, AGM model and lithium batteries is authorized, as determined by Article 48 of Administrative Rule 676 of the Civil Aviation Department, in the following ways:
If you need to travel carrying baby strollers, there is no charge, as long as your child is between 0 and 2 years old. But stay connected, on international flights, babies on the lap are entitled to a luggage of up to 10 kg plus 1 stroller or 1 Car seat or 1 infant rocker per child.
Models of baby strollers that fit within the dimensions 35 x 25 x 55 cm (length x width x height) totaling a maximum of 115 centimeters and having a maximum of 10 kg can be taken aboard. All other models must be dispatched and no fee will be charged.
No problem, you can include more pounds at the airport during check-in. But attention, if the weight of checked baggage exceeds 23kg will be charged as additional volume.