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For foreign passengers

Azul will accept service dogs, including emotional support dogs to accompany the passenger in disability. The passenger must to provide the doctor declaration and reasonably credible verbal assurances. Azul will only accept service dogs in proper identification. The passenger must to present dog’s identification card plus its training certificate.It is indispensable the presence of a noseband and leash to guide the animal.>Azul will accept service dogs, including emotional support dogs to accompany the passenger in disability. The passenger must to provide the doctor declaration and reasonably credible verbal assurances. Azul will only accept service dogs in proper identification. The passenger must to present dog’s identification card plus its training certificate.It is indispensable the presence of a noseband and leash to guide the animal.

Azul does not transport animals that are less than 3 months of age.

For all information about traveling with Service Dog check the Contract of Carriage.

For Brazilian Passenger

To fly internationally carrying a Service dog, a specific documentation is required. Be aware of the documents that must be presented:

  • The dog must be equipped with noseband and leash for guiding;
  • Must present vaccine certificate for every animal over three months and rabies vaccine is required. The vaccine is valid for 1 year and must have been given 30 days before travel;
  • Documentation identifying that the animal is a Service Dog with name and school record;
  • Dog must have a badge;
  • Must present the Health Certificate issued by a veterinarian. The validity of the certificate is 10 days from issue date.
  • CVI or CZI - International Veterinary Certificate or International Health Certificate Zoo that should be issued by Vigiagro, in the link to the Ministry of Agriculture. Vigiagro also deliver Passport Animal, which replaces the CVI / CZI. Vigiagro contact telephone number is (11) 2445-3683.

It’s also important that this information be given during the time of purchase. While filling out personal data, select this option in the "Special Assistance" form field.

*Azul does not transport animals under 3 months old.

No problem, you can include more pounds at the airport during check-in. But attention, if the weight of checked baggage exceeds 23kg will be charged the excess of luggage.