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Please check the following information about fees:

If you need to cancel or change your international reservation it will be charged US$ 125.00 per passenger and per segment in the Economy class and US$ 175.00 per passenger and per segment on the Business Class, plus the difference of the fare. The no-show fee is US$ 300.00 per person and US$ 150.00 for a refund request. Or you can keep the credit in the company for using in a determined period (11 months and 29 days).

Prepaid Baggage

Now, on Azul's international flights, you can buy up to 3 extra baggage per passenger, in addition to those already included in your free allowance. The service is charged per way and per person and must be purchased only via Azul's website or call center with 8 hours in advance of your flight. Using prepaid baggage you can save up to 50%. The prices are:

Flights to/from Brazil/USA:

  • 1 extra baggage: via website US$ 120,00 and call center US$ 135,00
  • 2 extra baggage: via website US$ 209,00 and via call center U$ 239,00
  • 3 extra baggage: via website US$ 269,00 and via call center U$289,00

Flights to/from Brazil/Lisbon:

  • 1 extra baggage: via website EUR 120,00 and call center EUR 135,00
  • 2 extra baggage: via website EUR 209,00 and via call center EUR 239,00
  • 3 extra baggage: via website EUR 269,00 and via call center U$289,00

Flights to/from Brazil/South America:

  • 1 extra baggage: via website and call center US$ 40.00
  • 2 extra baggage: via website and call center US$ 80.00
  • 3 extra baggage: via website and call center US$ 120.00

Flights to/from Brazil/Cayenn:

  • 1 extra baggage: via website and call center EUR 40.00
  • 2 extra baggage: via website and call center EUR 80.00
  • 3 extra baggage: via website and call center EUR 120.00

Important: bags exceeding 45 kilos (99.2 lbs) are not allowed.

It is important to emphasize that if you do not use the service, we do not refund those paid values.

Excess fees

  • Flights from/to Brazil/United States:
    Overweight baggage weighing more than 23 kg and up to 45 kg: US$ 150.00 per bag.
    Oversize baggage (from 158 cm to 320 cm) will be charged a fee of US$ 150.00.
    For baggage weighing more than 45 kg and with a size exceeding 320 cm, consult Azul Cargo.
    Additional bags: US$ 150.00 per checked bag.
  • Flights from/to Brazil/Europe:
    Overweight baggage weighing more than 23 kg and up to 32 kg: EUR 150.00 per bag.
    Oversize baggage (from 158 cm to 320 cm) will be charged a fee of EUR 150.00.
    For baggage weighing more than 32 kg and with a size exceeding 320 cm, consult Azul Cargo.
    Additional bags: EUR 150.00 per checked bag.
  • Flights from/to Brazil/South America:
    Overweight baggage weighing more than 23 kg and up to 45 kg: US$ 60.00 per bag.
    Oversize baggage (from 158 cm to 320 cm) will be charged a fee of US$ 60.00.
    For baggage weighing more than 45 kg and with a size exceeding 320 cm, consult Azul Cargo.
    Additional bags: US$ 60.00 per checked bag.
  • Flights from/to Brazil/Cayenne:
    Overweight baggage weighing more than 23 kg and up to 45 kg: EUR 60.00 per baggage.
    Oversize baggage (from 158 cm to 320 cm) will be charged a fee of EUR 60.00.
    For baggage weighing more than 45 kg and with a size exceeding 320 cm, consult Azul Cargo.
    Additional bags: EUR 60.00 per checked bag.

  • Each passenger may check up to five bags, if there is room in the hold of the aircraft.

    Carry on luggage

    For non-checked baggage there are also rules on size and weight: the weight limit is 5 kilos (11 lbs) and the size should not exceed 115 cm (48.2 in.).

    Special baggage

    Sport equipment can be transported and will be charged an additional fee of US$ 150.00.

    Lap child

    If one of the passengers in your reservation is a lap child (under two years of age), select the option "infant" at the start of purchasing, before clicking on "search and purchase." Lap children fly for free, as long as they travel on the lap of a responsible adult.

    See what the rules are for unaccompanied minors*:

    A child under two years old can travel without his parents only in a presence of an adult. It is required a Court authorization or notarized authorization from the parents mentioning the responsible for the child. The authorization may be Judicial, Consular or similar authenticity.

    If the child is accompanied by his parents or legal guardians or by another adult with proven kinship (ancestor or high affinity until third degree), the authorization will not be required.

    Available on the online purchasing, Call Center and at the airport.

    Unaccompanied minor

    - Minor between 0 and 12 years old can’t travel alone. The presence of the parents or legal guardian is required;

    - Minor between 12 and 18 years oldcan board unaccompanied only if carries a document of consenting from both parents (Consular, Judicial or similar authenticity). There is a fee of US$ 100.

    Senior citizens

    Senior citizens who need assistance during the trip can enjoy Azul's priority service. To ensure faster customer service, select this option in the "Special Services" section, when entering your flight information. This procedure is not necessary for senior citizens who do not require assistance. Our team can help you at any time.

    Wheelchairs / Strollers

    For passengers that rely on a wheelchair, Azul provides a unique service to ensure all necessary assistance. In such cases, simply inform one of our employees at check-in.

    Additionally, we check your wheelchair free of charge strollers are also exempt from baggage charges.

    Important: Azul does not transport batteries with corrosive liquids in its aircraft. Azul is authorized to transport lithium or gel based batteries, as is mandated by Article 48 of Ordinance 676 of the Civil Aviation Department.

    - This option is available when purchasing tickets online, at the Azul Center or at the airport.

    Seat Upgrade

    Only through call center or airport.

No problem, you can include more pounds at the airport during check-in. But attention, if the weight of checked baggage exceeds 23kg will be charged the excess of luggage.