• Important Information

    Customers travelling to Brazil, please pay special attention due to boarding restrictions:
    Decree 255, which refers to the exceptional and temporary restriction on the entry of foreigners of any nationality into the country, as recommended by the National Health Surveillance Agency – Anvisa, was extended until 29th july.
    The restriction reffered does not apply to:
    I – Brazilian, born or naturalized;
    II – Permanent Resident Card;
    III – Customers on a mission in the service of an international organization;
    IV – International transit, as long as he does not leave the international area of the airport and the country of destination admits his ticket;
    V – Employee accredited to the Brazilian Government; and
    VI – Customers:
    a)       spouse, partner, son, parents or legal reponsible of a Brazilian;
    b)      whose entry is specifically authorized by the Brazilian Government (public interest or humanitarian reasons); and
    c)       bearer of the National Migration Registry (RNM);
    VI – Cargo operations.

Pay attention to these tips to avoid missing your flight.

Follow these steps:

1. It will take on average 50 minutes for you to get to our boarding gate, not counting the time you’ll spend in stores and passport control.

2. If you don’t live in Portugal and want to request a refund of the charges paid on your purchases in the country, you must inform the service agent during check-in that you want to apply for the Tax Free process.

3. The duty-free shopping area is located before Passport Control, so pay close attention to the time you’ll spend shopping, since you still must go through immigration!

4. To use the automated border control system, you must:

  • Have an electronic passport (with chip);
  • Be at least 18 years old;
  • Have entered the European Community through Portugal;
  • Be within the legal limit of authorized permanence (for citizens of non European Community countries).

5. After passing through immigration, locate your boarding gate on the airport panels and proceed to the gate indicated.

6. Boarding is closed 20 minutes prior to the departure time. Pay attention! Don’t miss your flight!

You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.

It is very close to your flight so you can only buy baggage directly at the airport.