• Important Information

    Customers travelling to Brazil, please pay special attention due to boarding restrictions:
    Decree 255, which refers to the exceptional and temporary restriction on the entry of foreigners of any nationality into the country, as recommended by the National Health Surveillance Agency – Anvisa, was extended until 29th july.
    The restriction reffered does not apply to:
    I – Brazilian, born or naturalized;
    II – Permanent Resident Card;
    III – Customers on a mission in the service of an international organization;
    IV – International transit, as long as he does not leave the international area of the airport and the country of destination admits his ticket;
    V – Employee accredited to the Brazilian Government; and
    VI – Customers:
    a)       spouse, partner, son, parents or legal reponsible of a Brazilian;
    b)      whose entry is specifically authorized by the Brazilian Government (public interest or humanitarian reasons); and
    c)       bearer of the National Migration Registry (RNM);
    VI – Cargo operations.

The US Department of Transportation (DOT) allows the transportation of emotional support dogs to foreign companies flying to/from the USA (14 CFR Part 382).
Watch the link below for the explanatory video (


  • Just dogs;
  • Proven minimum age of 4 (four) months;
  • Presentation at check-in in one hour ahead of other passengers (4 hours before the flight);

Documentation required:

  • Vaccination card, including rabies vaccine with the name of the producing laboratory, the type of vaccine and the number of the ampoule. Must have been applied for more than 30 days and less than 1 year. These deadlines should be respected with each dose of the rabies vaccine;
  • International Veterinary Certificate (Certificado Veterinário Internacional, CVI), valid for 60 days from the date of issue. Vigiagro’s Animal Passport is not accepted in the USA;
  • Completion of Emotional Support Animal Declaration;
  • MEDIF filling;

Documentation must be submitted up to 48 hours before the flight for analysis by the AZUL aeronautical medicine team. Original documentation must also be presented upon check-in.

The MEDIF Form is provided by Azul for customers to ensure completion and signature of the passenger's personal physician prior to booking the ticket. Shipping to BLUE must be done within 72 business hours prior to flight by email or fax. The medical document and MEDIF will be evaluated by Azul's medical service, specialized in aviation medicine, with a response time of 48 (forty-eight) hours. Please note that emotional support dog air travel is subject to prior authorization from Azul's medical department based on the information on the form. In the event that Azul's requirements are not met, passenger transportation may be refused.

The MEDIF form needs to be signed by the passenger’s personal physician (this form will not be accepted if it has been signed by psychologists, physiotherapists or other healthcare professionals other than physicians with a valid CRM [Conselho Regional de Medicina (Regional Board of Medicine)] number).


All copies must be fully completed to ensure the best possible analysis. To download the MEDIF form, click here.


Read and answer all the questions correctly, in legible handwriting. Mark (X) the options "Yes" or "No". All copies of the form must be signed.

MEDIF – Part 1 - Information for health professionals.
MEDIF – Part 2 - To be filled in by the passenger or legal guardian.
MEDIF – Part 3 - To be filled in by the passenger's attending physician.
MEDIF – Part 4 - To be filled in by the passenger's attending physician.
MEDIF – Part 5 - To be filled in by the passenger's attending physician.


Send Part 2, 3,4 and Part 5 properly filled MEDIF by fax +55 11 4831-1030 or email Form validity - 30 days after Azul's medic authorization for domestic flights.

Cabin mobility restriction:

  • For the safety of other passengers, DOT allows for the restriction of emotional support dog walking in the cabin.
  • For small dogs, the transport should be in container. Two types of packaging are accepted: the rigid container or the flexible bag. The dimensions must be at most 43 cm long X 31.5 cm wide X 20 cm high.
  • For medium and large dogs, the dog should be accommodated on the floor and on the passenger’s foot, with a guide collar required.

Azul suggests that the passenger identify their dog with an Emotional Support Animal collar or vest.



AZUL may deny transportation of the dog in case:

  • It is not proven that the animal is an emotional support dog.
  • Be observed bad behavior or aggressiveness of the dog.
  • Dog weight or dimensions are incompatible with on board safety procedures.
  • It is evaluated by Medif, by aeronautical medicine, that the passenger is not in a health condition to be responsible for the care of the dog in flight.

You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.

It is very close to your flight so you can only buy baggage directly at the airport.