Carregando...

Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at U.S. airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

A copy of 14 CFR Part 382 is available in an accessible format from the US Department of Transportation.

BY DOT HOTLINE

Via the DOT Hotline for calls within the United States: 800-778-4838 or 800-455-9880 (TTY)

BY TELEPHONE

Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)

BY MAIL

Air Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Avenue, SE
West Building Room W96-432
Washington, DC 20590

ONLINE

Via the Aviation Consumer Protection Division web site (http://www.dot.gov/airconsumer) Download PDF click here to download.

To learn more, access the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel (PDF) click here to download.

Answers to Frequently Asked Questions Concerning Air Travel of People with Disabilities Under the Amended Air Carrier Access Act Regulation: click here to download.

Lengthy delays on the tarmac

In the event of a lengthy tarmac delay at a U.S. airport, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

No problem, you can include more luggage at the airport. But attention: if your volumes exceed 23kg, will be charged the excess of luggage.