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Notificação
  • Alien customers coming to Brazi

    Alien customers coming to Brazil, please pay special attention due to embarkation restrictions:
     
    Decree 255, which refers to the exceptional and temporary restriction on the entry of foreigners of any nationality into the country, as recommended by the National Health Surveillance Agency – Anvisa, was extended until 04th july.
     
    The restriction reffered does not apply to:
     
    I – Brazilian, born or naturalized;
    II – Alien with Permanent Resident Card;
    III – Alien on a mission in the service of an international organization;
    IV – International transit, as long as he does not leave the international area of the airport and the country of destination admits his ticket;
    V – Alien employee accredited to the Brazilian Government; and
    VI – Alien:
    a)       spouse, partner, son, parents or legal reponsible of a Brazilian;
    b)      whose entry is specifically authorized by the Brazilian Government (public interest or humanitarian reasons); and
    c)       bearer of the National Migration Registry (RNM);
    VI – Cargo operations.

Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at U.S. airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

A copy of 14 CFR Part 382 is available in an accessible format from the US Department of Transportation.

BY DOT HOTLINE

Via the DOT Hotline for calls within the United States: 800-778-4838 or 800-455-9880 (TTY)

BY TELEPHONE

Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)

BY MAIL

Air Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Avenue, SE
West Building Room W96-432
Washington, DC 20590

ONLINE

Via the Aviation Consumer Protection Division web site (http://www.dot.gov/airconsumer) Download PDF click here to download.

To learn more, access the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel (PDF) click here to download.

Answers to Frequently Asked Questions Concerning Air Travel of People with Disabilities Under the Amended Air Carrier Access Act Regulation: click here to download.

Lengthy delays on the tarmac

In the event of a lengthy tarmac delay at a U.S. airport, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.

It is very close to your flight so you can only buy baggage directly at the airport.