At Azul we do everything we can to make you feel special. Our mission is to serve, serve, and serve. The Azul Experience is a result of the hard work and dedication of our crewmembers, who are constantly thinking about your needs. We have competitive airfares, a comprehensive route network, an innovative frequent flier program --TudoAzul -- and we believe in accessibility.
Azul is committed to enabling all of our customers to effectively access our sites and kiosks. We will make every reasonable effort to ensure that the content produced or sponsored by Azul conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and is compliant with the Air Carrier Access Act of 1986 (ACAA), Title 49, Section 41705 of the U.S. Code. The ACAA prohibits commercial airlines from discriminating against passengers with disabilities.
To accomplish this, we have built a diverse team of individuals who are committed to digital accessibility and providing the best customer experience with the support of eSSENTIAL Accessibility, our third party digital accessibility partner. Our goal is to ensure that everyone has access to information on the site and can fully interact with it.
We also offer access to an Assistive Technology application developed by eSSENTIAL Accessibility Inc. for customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download from our digital properties and incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.
We are the largest airline in Brazil in terms of departures and cities served. We are a customer-oriented culture providing an enjoyable customer experience. Building inclusive and accessible digital experiences is an extension of our corporate mission. We want to hear from you if you encounter any accessibility issues. Please call customer service at +55 11 4003 3255 From 06am through 12am (Brasília's time) or +1 888 587 2985 from USA and Canada (toll free).
You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.
It is very close to your flight so you can only buy baggage directly at the airport.