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Chat for Hearing and Speech Impaired persons
Buying tickets/ Products and services/ Changes/ Requests/ Information
CAPITAL CITIES AND METROPOLITAN AREAS
4003 1118
ALL OTHER LOCATIONS (TOLL FREE)
0800 887 1118
INTERNATIONAL PHONE
4003 3255
FROM USA AND CANADA
+1 888 587 2985
PORTUGAL (TOLL FREE)
+351 800 602985
Customer service
SAC 0800 884 4040
Complaints/ Suggestions/ Compliments
Azul Travels
Sales/ Information for travel packages only.
CAPITAL CITIES AND METROPOLITAN AREAS
4003 1181
ALL OTHER LOCATIONS
0800 880 2985
TudoAzul
CAPITAL CITIES AND METROPOLITAN AREAS
4003 1141
ALL OTHER LOCATIONS
0800 880 1141
Azul Cargo
Monday to Friday from 8 a.m. to 8 p.m. Saturday from 8 a.m. to 2 p.m.
4003 8399
Special service for Hearing Impaired persons
0800 881 0500
It is very close to your flight so you can only buy baggage directly at the airport.
You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.
Pontos TudoAzul | R$1 = 1pts |
Cancellation and change Fee | From USD 80,00 |
No-show Fee | USD 120,00 |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
TudoAzul Points | R$1 = 1pts |
Change and cancellations fee | From R$ 250,00 |
No show fee (no-show) | R$ 350,00 |
Flight Anticipation | |
Live TV SKY*, Snacks and drinks *Embraer. | |
Seat Assignment | |
Luggage allowance 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
TudoAzul Points | R$1 = 1pts |
Change and cancellation fee | From US$ 80,00 |
Non-comparison rate (no-show) | US$ 120,00 |
Flight Anticipation | |
Live TV SKY*, Snacks and drinks*Embraer. | |
Seat Assignment | |
Luggage allowance 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Change and cancellation fee | a partir de US$ 80,00 |
Non-comparison rate (no-show) | US$120,00 |
Ineligible for accumulation of points |
TudoAzul Points | R$1 = 1pts |
Flight Anticipation | R$100,00 App/ R$130,00 Airport |
Live TV SKY*, Snacks and drinks *Embraer. | |
Seat Assignment | from R$ 20,00 |
Change and cancellation fee | From R$ 250,00 |
Fare No-Show (no-show) | R$ 350,00 |
1st bag up to 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
TudoAzul Points | R$1 = 1pts |
Change and cancellations fee | From R$ 250,00 |
No show fee (no-show) | R$ 350,00 |
Flight Anticipation | |
Live TV SKY*, Snacks and drinks *Embraer. | |
Seat Assignment | |
Luggage allowance 23kg | |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Pontos TudoAzul | R$1.00 = until 3pts |
Seat Assignment | |
Cancellation and change Fee | USD / EUR 200 |
No-show Fee | USD / EUR 300 |
Luggage allowance 23kg | USD / EUR 300 100 / airport |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Pontos TudoAzul | R$1.00 = until 3pts |
Seat Assignment | |
Cancellation and change Fee | USD / EUR 175 |
No-show Fee | USD / EUR 300 |
Luggage allowance 23kg | USD / EUR 50 100 / airport |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Pontos TudoAzul | R$1.00 = until 3pts |
Seat Assignment | |
Cancellation and change Fee | USD / EUR 150 |
No-show Fee | USD / EUR 300 |
Luggage allowance 23kg | USD / EUR 300 100 / airport |
*Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. **Variable score according to the category TudoAzul |
Attention: Your reservation has changed!
Please be informed that the purchase of luggage is not available on Azul channels. To add luggage, look for the partner airline operating the flight.
Please be informed that the seat reservation for the flight operated by the partner company is not available.