PURCHASES IN REAIS: Purchases made through Azul’s website and the "mobile application” (via smartphones and tablets) are exempt from the issuance/convenience fee. This issuance/convenience fee is charged on purchases made at airport counters, physical stores, and through the company’s call center. Airports and physical stores: On domestic flights, the amount charged is of R$ 50.00 for purchases with a total value up to R$ 500.00 or 10% of the amount of the fare when it exceeds R$ 500.00. On international flights, the convenience fee is of 7% of the amount of the fare paid. Call Center (+55 11 4003-1118): The amount charged starts at R$ 60.00 (sixty reais) per passenger and per trip leg on domestic flights, and at R$ 160.00 (one hundred and sixty reais) per passenger and per trip leg on international flights.
Tickets with flexible conditions (Class Y reservation): Available for sale via Call Center only. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the ticket value. No issuance fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + cash through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. For bookings issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from $ 10.00 (ten dollars) per passenger and per leg, with redemption fees for flights with a date greater than or equal to 90 days being exempt from the Redemption Fee, and for international flights the Redemption Fee is from $ 25.00 (twenty-five dollars) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at the Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the official channels mentioned. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.