The Azul Linhas Aéreas Brasileiras S.A. U.S. Tarmac Delay Contingency Plan (the “Plan”) applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport. We have established this Plan to comply with the U.S.
Department of Transportation “Enhanced Protection for Airline Passenger” regulations
1.For international flights that depart from or arrive at a U.S. airport, we will not permit our aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:
(i)The pilot-in-command determines there is a safety-related or security- related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
(ii)Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
2.For all flights covered by the Plan, we will provide adequate food and potable water no later than two hours after our aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if our aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
3. For all flights covered by the Plan, we will provide operable lavatory facilities, as well as adequate medical attention if needed, while our aircraft remains on the tarmac.
4.For all flights covered by the Plan, we will notify our passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.
5.For all flights covered by the Plan, we will notify our passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.
6.We have sufficient resources to implement the Plan.
7.We have coordinated the Plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that we serve, including all diversion airports.
You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage.
It is very close to your flight so you can only buy baggage directly at the airport.